An additional mapping eCommerce processes workbook is also available for you to use as a starting point to model your own processes and outlines an automated eCommerce process flow.
Processing an Order for Shipping Once an order has been processed in the warehouse it is now ready to be passed to shipping for fulfilment with a courier. An automated fulfilment process will remove the manual administration in this process as all package data and courier details will be in your business software.
Here, employees will have to manually check the order against your pick list business rules stock availability, item location etc.
In this article we have touched on the key areas within a typical eCommerce process flow. The process of receiving the order is mapped below. It will make it easier for you to identify gaps within your process models and highlight areas where your business could benefit from automation or improvement.
Data entry errors can surface, employee efficiency is reduced and order processing costs increase. By automating this process the employee is removed from the scenario.
Information includes customer information, description and ID of product ordered, payment details and transaction ID Employee manually checks sales order data for a correlation with your business rules e.
Here, your business rules will determine which shipping route the employee chooses. This can result in administration errors and create process bottlenecks further down the line.
Like this article, why not share it? Processing orders in the warehouse Employee notifies warehouse of an order that needs to be processed Employee manually checks the order against pick list criteria e.
Orders are automatically entered into your business software and the customer receives and automated order confirmation notification.
Employee creates and prints pick list If products are in stock and available, the order is picked and packed Order is now ready for the shipping process How automation can help this process: Manually dealing with information held within a sales order can detract from the businesses planned objectives.
An employee will also need to manually print the shipping labels and contact the courier for fulfilment. This workbook can be used as a starting point to map your eCommerce process and to help you identify areas where your business can improve its processes.
Automating the retrieval of sales orders and automatically placing them into your business software Subprocess model: An automated process will also provide you with the ability to automatically print shipping labels.
Automating the processing of sales orders in the warehouse Subprocess model: In an automated process employee intensive administration tasks are removed.
Customer places an order in your eCommerce system Order details are extracted from your eCommerce system and entered into your business software Order is passed to the warehouse to be processed Order is placed for fulfilment Subprocess: An automated process will reduce employee time in cross-referencing your business software for stock availability and product location.
For a detailed overview of automated eCommerce processes, download the workbook. Mapping your eCommerce Processes 22 June, Download Brochure An eCommerce process flow can often be an area of online retail that is overlooked. Processing an Order in the Warehouse Once an order has been checked and processed in your business software, the order is passed onto the warehouse for processing.
For example, when a sales order hits your back office operations employees have to manually process the information into your business software.
Package data, such as weight, size, destination and costs, needs to be obtained. Mapping eCommerce Processes Workbook Learn how to plan your eCommerce process flow and ensure that your eCommerce processes are mapped to your exact business requirements. Shipping products for fulfilment Employee enters package data, such as weight, size and destination into your courier provider system Employee prints shipping labels and delivery notes Shipping confirmation sent to customer Employee may or may not update your business software with tracking numbers Order handed over to courier for fulfilment How automation can help this process: Receiving orders from an eCommerce system and placing into business software Sales order details are manually extracted from your eCommerce system.
To help you model your own eCommerce process model we have created a workbook that details an automated eCommerce process flow. Automating the placement of sales orders with courier services for shipping Notes for you to map and modify your process models Process automation and system integration recommendations and considerations Automating your eCommerce Process Flow Next Steps Automating your eCommerce processes provides you with the opportunity to automatically capture, track and ship customer sales orders.
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